How to Reset My Citibank Double Cash Card Pin

iPhone Screenshots

Simpler
All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch
Card Replacement: Request a new card if your original is lost, stolen or damaged
Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time
Zelle®: A fast, fee-free way within the Citi Mobile App to pay and easily split payments with people you trust.**
Mobile Check Deposit: Quickly and easily deposit checks from anywhere
ATM Finder: Easily locate one of more than 60,000 fee-free ATMs in the U.S.
Account Information: View your statements, check balances and recent activity
Make same-day or scheduled payments easily
Smarter
Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances
Spending insights*: Track your spending habits and trends across your accounts
Bill management*: View and manage your bills and recurring payments in one place
FICO® Score : Citi credit card customers can view their FICO® Score for free
Make payments, including automatic payments, and transfers.
Dispute credit card transactions if ever needed and track the status
Stay informed with Account Alerts: Choose the alerts you want and even when you want them
Change your credit card due date: Choose the beginning, middle, or end of a month
Secure
Citi® Quick Lock: Lock or unlock your lost or misplaced card
PIN Reset: Reset your debit card PIN from your mobile device
Enable Touch ID® or Face ID® for a fast and safe way to access your account
* Features are available today on a limited basis.
**Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub.

What's New

Nov 19, 2021

Version 9.46.0

The Citi Mobile App has the tools and features you need for managing your account virtually, anytime, anywhere. If needed, you can get help from a Citi representative right from the app. Go to "Help & Support" then "Message Us" and we'll send a notification when a representative replies.

This update also includes various bug fixes and performance improvements.

Ratings and Reviews

4.9 out of 5

2.7M Ratings

Fixed Now

They fixed it, updating to five stars.

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I've used this app for years and it's done me well but I got a new phone (iPhone SE) a couple weeks and the app is a pain now to use to the point of being totally useless. It no longer offers me the option for a Thumbprint sign in. And if I try to sign in manually via my saved password I get stuck in a loop because it won't fill in both the password and user login. At this point in order to access my account I've just memorized my complicated password. I input both that and my user manually (in the correct order or each time you fill in one the other will get deleted). I've tried restarting and making sure my app is up to date. I've compared the app on my new and old phone and on my old phone there is definitely the Thumbprint option both on the sign in page and under options in the security section. The app on my new phone doesn't show these options. And please, don't even think about using the stupid quick view or snap shot or whatever it's called, it will create even more trouble for you when you try to sign in. I'll update my review when the issue is fixed. When the app was working before it was my favorite cc app.

DO NOT get this! DO NOT!!!

We have two accounts and have been with CITI for over 12 years. Every month, we go online and pay both accounts through our separate payment account. Then tried to use this app. Could not link, so we called technical support. Finally got one account activated before leaving on trip. The following day, before departure, we tried to pay both accounts. By setting up the mobile app, both accounts became unlinked, as well as the payment information. After well over an hour online with a rep that could only read from a script (she did not listen to our problem), she said that the account was pending and to try back in 24-48 hrs and enter in the information again. How is that pending as we are redoing the process? So we leave and the day after we get home, we go through the process again. After even more hours on the phone with tech support, then customer service (I was steamed), only to be switched back the tech support (who tried to help but was unsuccessful), we were told that a ticket would be written and we could expect an email to resolve the issue. Every time we were talking with tech support, they could only walk us through the same steps. As a work around, we have had to establish two separate accounts AND now have them sending us two separate paper statements so that they could get paid. Waiting to see the email to see if this is resolved, otherwise, we are canceling our accounts.

Almost there

I love the app and how simple it is to navigate the features, including the free updates on your credit score. You can also live chat with someone during regular working hours, it's great! My only reason for giving it a 4 out of 5 would be customer service and miscommunication. I had a fraud alert early August. They notified me quickly to go over the charges and so forth. They closed my account immediately and communicated that a replacement would be on its way. Not stating as to when it would arrive, but soon. It's already been more than two weeks and this shopaholic is experiencing credit withdrawals. I am very much accustomed to a certain company that will fed ex your replacement within two days! I called and asked about the shipment , one month USPS. I'm over here like.... "You guys obviously don't want me to spend?" What's a girl gotta do to get this envelope?! Losing my patience and most definitely contemplating a switch. This con so far is outweighing the pros. On another note, they need to reconsider the quality of their Costco Citi Visa. The sides fringe after use. It looks like they plastered a sticker on their that might easily peel off.

App Privacy

The developer, Citibank, indicated that the app's privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Location
• Contact Info
• Contacts
• User Content
• Identifiers
• Usage Data
• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller

Citibank, N.A.

Size

247.7 MB

Category

Finance

Compatibility

iPhone

Requires iOS 12.3 or later.

iPod touch

Requires iOS 12.3 or later.

Age Rating

4+

Location

This app may use your location even when it isn't open, which can decrease battery life.

Copyright

© 2018 Citibank, N.A. Member FDIC

Price

Free

• Developer Website
• App Support
• Privacy Policy

Supports

• 

  Wallet

  Get all of your passes, tickets, cards, and more in one place.

• 

  Family Sharing

  With Family Sharing set up, up to six family members can use this app.

• 

  Siri

  Get things done within this app using just your voice.

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How to Reset My Citibank Double Cash Card Pin

Source: https://apps.apple.com/us/app/citi-mobile/id301724680

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